informing swab to release test only on Sunday
meaning i can only be released earliest on Monday
which means its 11 days of quarantine
asked for understanding
she was powerless even after 20mins
just wanted to pass on to her superior
feeling hard done by because i abided by days 3 & 7 tests
as informed by hotel, and confirmed by authorities who called to ensure i did
and that i paid them for the test kits
i called the hotel at 11:30 and explained my grievances
and pointed out that i checked in at 9am, not 9pm
therefore spent a full day already on arrival
retold the situation to him
he was nice but judgmental and ultimately powerless too
used phrases like "you claim" and "I can't do anything"
asked me to call the Hotline: 68125555
that i deal with it myself
all he wanted to do was to inform re swab test
i managed to get him to send email on my behalf
he seemed reluctant but eventually relented
asked to be copied but he says internal comms
so, i don't know if he did it or not
called the Hotline at 12:30pm.
it was a maze of IVR and took me three tries and 10mins
just to get to option to speak to someone
was on hold for 20mins before i got to a person: Liyana
who upon hearing my situation said she would pass me to her officer
and 10 mins later she transferred to a National Care Hotline staff
(obviously her officer was wanting to pass it on elsewhere)
at the 30-min mark, Mahindra from the NCH came on the line
i was surprised he was the person who picked up the call
as i wanted resolution not counselling
incredibly, he kept asking me to call the Hotline
which was the very people who transferred my call to him
yes, i was beginning to lose my patience, but i think i kept my cool
incredibly, for a counsellor, after listening to me
(or rather not wanting to listen to me), he gave up
😖
so, i called back the hotel staff, Syahfri who got his duty manager Francis to call me back
he says he will help
help
help!
help .........
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